Our Value
UCM Digital Health: Delivering value and innovative solutions.
UCM Digital Health’s virtual healthcare model is a comprehensive solution that combines convenience, accessibility, and quality care. Designed to meet the diverse needs of patients and to deliver the full spectrum of care in order to achieve better resource utilization — UCM provides virtual services that help patients receive timely care when they need it most.
Using virtual visits for non-emergencies helps to alleviate the burden on emergency rooms, allowing them to focus resources on true emergencies, improving the overall efficiency and effectiveness of the healthcare system. From urgent and primary care needs to diagnostic tests and labs, treatment and follow-up care and more, UCM is a one-stop-shop solution the healthcare ecosystem needs.
Reimagining Healthcare
UCM offers a reimagined healthcare technology offering that is revolutionizing the way patients receive care by simplifying the way care is managed, taking the complexity out of complex situations in order to provide a complete, convenient solution for a wide range of health needs.
UCM's Comprehensive Solution
- In-network referrals. UCM is committed to referring patients in-network when possible, saving out-of-network costs.
- Prior authorizations. Effective care coordination to support the prior authorization process end to end.
- Case management. Collaboration with health plans case management teams to ensure seamless patient care.
- ER avoidance. Providers are available 24/7 to treat common and complex medical concerns outside of the emergency room.
- Patient satisfaction: Patient satisfaction is proven by repeat engagement, positive interactions and consistently high NPS (Net Promoter Score) ratings.
- Health outcomes: Majority of patient needs are solved in their first visit with a UCM provider.
- ROI: Proven ROI as patients are triaged and treated outside of the emergency room, urgent care or doctor’s office setting.
UCM BY THE NUMBERS
60%+
Savings
95%
Patient Satisfaction
96%
Case Resolution
50
States with Provider Coverage
90%
In-Network Referrals
Sources: 1. Based on 12 months of data from 600,000 lives. 2. Internal patient satisfaction survey results, 2023. 3. UCM internally reported data. 4. Source note: UCM internally reported data: When clinically appropriate, UCM care team will coordinate in network referrals. 5. 90% is informed, but anecdotal.
UCM's Telehealth Solution
One stop, complete solution for all care, plus coordination
Cost savings by directing patients to the right care
Reduced absenteeism by making care accessible around the employee’s schedule
Increased workforce productivity and employee engagement
Improved health outcomes
Value-added benefit to attract and retain employees
